Bilingual Customer Service Representative - Centro Insurance

Bilingual Customer Service Representative - Centro Insurance

Team IRG

$15.00/hr - $17.00/hr

Centro Insurance is Growing! We are looking for a dependable and detail-oriented Bilingual Customer Service Representative (Spanish and English) to join our on‑site team. This part‑time role is perfect for those who enjoy helping others, excel at staying organized, and flourish in a fast‑paced, team‑driven environment.

• Verify that all signatures have been secured on applications
• Verify that all payments have been received on policies/renewals
• Prepare quotes for personal lines for producers to tweak and sell
• Send documents (proof of coverage, policies, etc.) to lenders, clients, etc.
• Sit on hold with mortgage companies to get payments expedited
• Check daily carrier alerts to see if subjective requirements have been submitted
• Prepare service requests so that account managers/producers can finish them up
• Monitor renewals and remarket where necessary so account managers/producers can follow up with clients to either stay put or change
• Send renewal checklist to clients to monitor for changes on their side which require either changes to policy sets, cross‑sell opportunities, or update paperwork.
• Reach out personally to past defectors to obtain a new opportunity to earn their business.
• Collect data from sources to produce lists for commercial marketing initiatives.
• Do data collection on clients who can be put into a new cross‑sell campaign.
• Some light Canva work to support various marketing efforts.
• Process and attach mail that comes and is scanned
• Update Mortgagee Clauses

• Bilingual in English and Spanish
• Strong organizational skills and attention to detail
• Excellent communication skills – written and verbal
• Customer‑focused mindset
• Ability to multitask and handle various administrative duties
• Comfortable learning insurance systems and processes
• Basic Canva skills (or willingness to learn) for simple marketing tasks
• Desire to obtain insurance license at a future date

At Centro Insurance, we’re more than just an insurance provider — we’re a dedicated team committed to education, honesty, and fostering strong community ties. Our goal is to empower clients by clearly explaining their insurance options—whether it’s for home, auto, or commercial coverage. We ensure every client fully understands their policy, so they feel confident, informed, and secure. Integrity guides every decision we make.

We strive to be recognized not only for outstanding service but also for positively impacting lives. We want everyone who interacts with Centro Insurance—both employees and clients—to feel valued, supported, and respected.

Entry level

Part‑time

Other