Insurance Services Analyst II - Personal Lines

Overview

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Begin your career with Nationwide on April 13, 2026—recognized as one of the Fortune Top 25 Best Companies to Work For!

We invest in your success. Beginning April 13, you’ll take part in our award‑winning 21‑week training program designed to build a strong foundation for a long‑term career. Training will take place in person, Monday through Friday, 8:00 AM – 4:30 PM CST. 100% attendance is important due to the amount of material covered.

After training, schedule options may vary and may include weekend shifts. Options may include 5x8 or 4x10 schedules. Standard Call Center Business

Hours:

Monday through Friday 7 a.m. – 8 p.m. CT;
Saturday and Sunday 8 a.m. – 6 p.m. CT.

• Starting salary of $47,250 (approximately $23.45/hour, based on a 38.75‑hour workweek)
• Additional 10–15% shift differential available for qualifying schedules

National salary range: $46,345.00‑$80,700.00. Expected starting salary range: $46,345.00 – $65,100.00.

• Strong customer service, empathy, and multi‑tasking skillsets
• Call Center experience preferred
• Insurance experience is a plus, but not required

We have an array of benefits to fit your needs, including medical/dental/vision, life insurance, short and long term disability coverage, paid time off (minimum of 18 days for newly hired associates each full calendar year), nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.

To learn more about the benefits we offer, .

Do you love providing great customer service and using your expertise to help solve complex challenges? If you are a strong communicator, analytical and agile, love problem‑solving and helping people, we want to hear from you!

As an Insurance Service Analyst II for personal line products, you will provide customer service support to customers and agents, at times serving as an extension of the agency. You will analyze and resolve complex inquiries that require expert knowledge. The outstanding customer service you provide can positively impact the policy retention and sales revenue of the company. For your co‑workers, you can be a technical resource and problem‑solver to support business units throughout the enterprise.

• Provides enhanced customer service, owning each experience by handling complex inbound and outbound phone calls and emails. Provides guidance, solves immediate needs and anticipates future needs or questions. Provides proactive consultation and recommendations to agents and customers on next steps and policy options that may be beneficial.
• Becomes cross‑trained in sales and underwriting, maintains an advanced understanding of product offerings and serves as a subject matter authority on all product lines for designated business unit.
• Provides advanced levels of cross‑sell and up‑sell consultation to customers. Transfers sales leads to agents for close of the sale.
• Partners closely with agencies in order to support by providing personalized attention and appropriate responses to customers. Handles agent and customer correspondence and related paperwork. Completes customer follow up to process all requests efficiently and effectively.
• Interprets and applies all changes and enhancements to new and old products. Cross‑sels and up‑sels products to support strategy of business unit goals.
• Discovers and acts on customer issues by quickly establishing and building trust. Provides solutions and achieves results while balancing customer needs with company and legal…