Customer Support Specialist

Overview

Access Systems, a dynamic and fast-growing technology company, is hiring a Customer Support Specialist. This role supports our customers and internal teams by managing monitoring software, assisting with supply programs, and ensuring accurate account setup and follow-through. Compensation up to $21/hour.

• Respond to customer inquiries related to print monitoring and automated toner services.
• Contact customers to install or reinstall monitoring software and provide ongoing support.
• Investigate and resolve monitoring disconnects to keep customer accounts running smoothly.
• Enter and update account information accurately and promptly.
• Answer overflow calls and support supply-related requests as needed.

• 1–3 years of office or customer support experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to think on your feet when working with customers.
• Strong attention to detail and ability to manage multiple tasks.

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more.

At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company.

Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.