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Bilingual

Mortgage Complaint Escalation Specialist

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: Carrington
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Finance & Banking
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading mortgage service provider in Des Moines, Iowa, is looking for a Mortgage Customer Service Advocate to resolve complex customer complaints and improve complaint handling processes. Candidates must have three to five years of experience in legal customer complaints and mortgage servicing. The role offers a competitive hourly wage between $35.00 and $40.00, along with various employee benefits aimed at career development and community involvement.
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