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Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A company specializing in customer support is seeking a professional to provide expertise in handling inbound and outbound communications via phone, email, and web chat. This role involves training new employees, researching customer service issues, and ensuring compliance with service agreements. The ideal candidate will have 5-8 years of customer service experience, a focus on customer satisfaction, and strong communication skills.

A degree is preferred but equivalent experience is acceptable. This position is located in Des Moines, Iowa.
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