Passenger Service Agent

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Part Time DSM Airport, Des Moines, IA, US

Salary Range: $17.00 To $17.00 Hourly

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

• Able to work efficiently as a part of a team as well as independently.
• Attention to detail in all areas of work.
• Effective communication skills with individuals at all levels of the organization.

• Greet and process passengers for outbound flights at the check-in counter and gate.
• Actively participates in the Safety Management System (SMS).
• Inspect and verify passenger documentation.
• Check passenger baggage and place bag tags at the ticket counter for appropriate destination.
• Coordinate ticket counter activities with ramp personnel regarding baggage handling to ensure all bags are processed as designated.
• Oversee customer complaints regarding ticketing and baggage handling when problems arise (e.g., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights).
• Make announcements regarding flight activity at gate or over the airport’s general PA system.
• Answer passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
• Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
• Always maintain the level of service expectations for the passenger and the airline customer.
• Comply with all company, local, state, federal, and carrier SOP and security requirements.
• Participate in training to comprehend, implement, and maintain all quality objectives as stated in the Quality Management System to ensure delivery of desired levels of operational safety and security.
• All employees are responsible for ensuring quality control in their own activities.
• Cooperate fully with Inspectors to achieve quality inspection commitments.
• Perform other duties as requested.

• Must be 18 years of age.
• High School diploma.
• Enthusiastic about Customer Service.
• Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
• Must be able to stand, lift, bend for an extended period.
• Ability to work nights, weekends, holidays, and varying schedules.
• Proficient computer skills.
• Must successfully complete airline specific training programs and recertification.
• The ability to read, write and fluently speak and understand the English language.

May include weeknights, weeknights and holidays.