Client Resource Coordinator

What You Will Do

• Receive and schedule customer calls for service under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor).
• Manage schedule of assigned technicians and mechanics.
• Ensure schedule allows timely completion of preventative maintenance and aligns with monthly forecasting goals.
• Debrief activities of assigned technicians/mechanics daily, coordinating with them to resolve concerns quickly.
• Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

• Receive customer requests for unscheduled or scheduled service.
• Coordinate labor scheduling to align technician to the appropriate customer and service need.
• Communicate the action plan and services to be provided directly to the customer.
• Ensure work has been performed to the customer’s expectations and perform follow-up with the customer, as needed.
• Answer any customer inquiries and resolve or elevate customer issues as appropriate.
• Ensure technicians are provided daily schedules, maintain consistent communication, and follow up on activities to ensure completion in an established timeframe.
• Maintain customer account information in NxGen, support scheduled service visits on time, order parts/PO creation, provide start‑up support, confirm customer PO, manage work in progress, generate auto service requests, reconcile exceptions (SIR and AP), attend weekly planning/scheduling meetings, handle service rewards, assist with monitoring time and expense reporting, review and correct unassociated timesheet entries for technicians, and perform other duties as assigned.

• High school diploma or equivalent.
• Two to five years of service industry experience managing service operations and/or service scheduling.
• Demonstrated ability to work independently, with solid organizational and attention‑to‑detail skills.
• Strong interpersonal skills to communicate effectively with internal and external clients.
• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work based on financial impact to business goals and influence diverse teams to accomplish tasks/goals.

• Associate’s degree.
• Experience and/or basic project accounting or costing principles.

Hourly range: $21–$27. This position includes a competitive benefits package. Salary range reflects target compensation; exceptional candidates may be considered beyond this range.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. See EEO is the Law.