Customer Support Representative - National Accounts

Customer Support Representative I
- National Accounts

medical insurance, dental insurance, vision insurance, vacation time, paid holidays, 401(k)

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The Customer Support Representative I
- National Accounts will perform administrative duties pertaining to national accounts and customer service including order entry and research.

Responsibilities

• Respond to tracking inquiries, invoice exceptions, freight exceptions and other related tasks
• Back up customer service with sales orders into computer and verify accuracy of product, and prices with assigned multi location Account Executive then send acknowledgements to fulfill customers assigned delivery date
• Expedite orders and verify proof of deliveries. Monitor scheduled shipment dates to ensure timely delivery
• Resolve customer concerns and questions, document communication and results into customer computer file as backup and communicate information to assigned multi location account executive
• Collect information needed to establish new customers including credit applications, sales tax certificates, and ship‑to information. Communicate special account requirements to other departments
• Investigate customer requests for returns and damaged goods and follow‑up on credit
• Set up and maintain customer files electronically

• High school diploma or general education degree (GED)
• Minimum 1+ years related experience and/or training
• Knowledge of logistics, including carriers, shipping policies and procedures preferred
• Strong organizational skills
• MS Office experience including Outlook, Word, Advanced Excel and PowerPoint are required

Compensation:
The base pay range for this role is $23 - $25 per hour.

Shorr Packaging does not provide work authorization sponsorship for this position.

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Comprehensive
  
  Employee Benefits:
  
  Medical, dental, vision and other insurance coverages
• Generous PTO with vacation, sick and floating holidays
• Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.