Senior Revenue Enablement Lead, Customer Success

About Open Loop

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Open Loop is looking for a Senior Revenue Enablement Lead – Customer Success (All Verticals) to join our team remotely or at HQ in Des Moines, IA. In this role, you will act as a strategic partner to Customer Success Leadership, driving consistency, retention, and growth across the post‑sale customer journey.

You will focus on enabling CSMs, TAMs, and support teams to deliver exceptional customer experiences while identifying opportunities for expansion and long‑term value.

This is a highly cross‑functional role that sits at the intersection of customer experience, operations, and revenue growth.

• Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle

• Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them

• Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals

• Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence

• Lead "train-the-trainer" efforts for BPO and support teams to ensure alignment and scalability

• Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post‑sale experience

• Partner with front‑line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement

• 6+ years of experience in customer success, enablement, or post‑sale operations

• Proven ability to operate as a strategic partner to Customer Success or Support leadership

• Deep understanding of customer lifecycle management, retention, and expansion strategies

• Experience building onboarding programs and ongoing development frameworks for CS teams

• Strong coaching and facilitation skills, with a hands‑on approach to improving performance

• Excellent cross‑functional collaboration and communication skills

• Comfortable operating in a fast‑paced, evolving environment

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

We have a relatively flat organizational structure here ryone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.