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Service Advisor-Tier 1

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: Mt. Washington Pediatric Hospital
Full Time position
Listed on 2026-06-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Salary/Wage Range or Industry Benchmark: 30000 - 50000 USD Yearly USD 30000.00 50000.00 YEAR
Job Description & How to Apply Below
  • Location 8040 UNIVERSITY BLVD,Des Moines, IA, 50325,United States
  • Job Category Customer Service, Customer Service
  • Industry Customer Service and Support
  • Employee Type Non Union
  • Required Degree High school
  • Manage Others No

Contact information

  • Phone
  • Email
Description
  • Answer phone and help customers with repair problems
  • Set up service schools
  • Resolve service entity problems
  • Take parts orders
  • Keep records of specially coded keys
  • Coordinate service classes and other services with OEM Vendors
  • Help sales groups with customer appreciation days
  • Help with inventory at year end
  • Special projects as needed
  • Requirements
    • Data Entry Requirement:  keystrokes per hour, with 80% accuracy
    • Math ability
    • Good communication skills, verbal and written
    • Good organizational skills
    • Knowledge of our machines
    • Working knowledge of electronics
    Summary

    Troubleshoot over the phone and advise customers how to repair machines.

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