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Bilingual Quality Assurance & Customer Experience Lead
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-07-01
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a candidate to monitor customer interactions and provide actionable insights to enhance overall customer experience. This role involves training agents, analyzing feedback, and implementing process improvements based on data analysis.
The ideal candidate will have over 8 years of experience in call centers and demonstrate exceptional analytical and problem-solving skills. Qualifications include an Associate’s Degree or equivalent experience, and proficiency in call center monitoring software.
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