Member Experience Representative | Wellmark YMCA

DETAILS

• Location:
  
  501 Grand Ave, Des Moines, IA 50309, United States
• Base Pay: $11.00 - $13.00 / Hour
• Job Category:
  Member Services
• Employee Type:
  Part-Time
• Manage Others:
  No

• Name:
  Casey Blevins
• Email: casey.blevins

At the YMCA, strengthening the community is our core mission. As a member services associate, you will support this mission by providing excellent service to members, guests, and program participants, fostering a welcoming environment at the Welcome Center and Lobby.

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts tours responsive to the needs of prospective members; performs basic member and program transactions.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs the supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains lobby appearance and ensures safety measures are in place.
• Performs additional duties as assigned by supervisor or designated staff person.
• Demonstrates and supports the objectives of the Association as embodied in the mission statement and values.

• Various shifts including early morning, mid‑day, afternoon, and evening during the week and weekends.
• Maximum 20 hours per week.

• $11.00 - $13.00 per hour, based on qualifications.

• July 21, 2026 (applications reviewed on a rolling basis).

• Ability to read, write, and perform simple mathematical functions.
• Must be at least 16 years of age.
• Minimum six months of work experience involving cash handling.
• Basic computer skills such as using a computerized time clock, viewing member accounts, and completing online training requirements.
• Current Red Cross CPR/First Aid/AED Certification or equivalent before starting.
• Child Abuse Prevention Training prior to starting; maintained annually.
• Training to be completed within the first 30 days and maintained thereafter.

• Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Occasionally required to sit; stoop, kneel, or crouch.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to focus.
• Noise level in the work environment is usually moderate.
• Must adapt to frequently changing working conditions and maintain a flexible schedule.