Part-time Customer Service Representative

Mom’s Meals, the leading national provider of refrigerated home‑delivered meals in the healthcare market, is looking for upbeat, people‑first individuals to join our team as Part‑time Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders.

The starting wage is $17.00/hour ($18.00/hour for bilingual representatives). The role is onsite, with opportunities at our Ankeny, Iowa or Des Moines, Iowa locations. Standard work hours are Monday‑Friday, 10:30 am‑2:30 pm (20‑29 hours per week). This position requires 3 weeks of full‑time onsite training, Monday‑Friday from 9:00 am‑6:00 pm.

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with clients into the client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

• High school degree or GED
• 1 year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• 1 year of previous call center experience
• Previous experience with auto dialer, multi‑line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Previous experience working with HIPAA policies and procedures

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform the job, including peripheral vision, depth perception, and the ability to adjust focus

• Free Breakfast & Lunch
• Casual Dress Code
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• 401k

Mom’s Meals complies with all applicable federal and state non‑discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.