Escalations Lead, Customer Service & Help Desk
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-07-13
Listing for:
Sharecare
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare is looking for a Customer Service – Escalations member in Des Moines, Iowa to handle escalated member concerns while providing Help Desk support. You will assist the customer service team and be a reliable point of contact for members. Ideal candidates should have at least 2 years of call center or customer service experience and a GED or high school diploma.
The position requires excellent communication skills, both verbal and written, as well as the ability to work flexibly and in a team-oriented environment. Join Sharecare in making health care more accessible and affordable.
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