Ticketing Associate; Part-time, Weekdays

Ticketing Associate (Part-time, Weekdays)

Des Moines Performing Arts is seeking a customer-focused, detail-oriented, and highly organized professional to join our Ticket Office team as a Part-Time Ticketing Associate. In this role, you will assist guests with ticket purchases, exchanges, and inquiries while delivering an exceptional guest experience. The ideal candidate has strong communication skills, a commitment to excellent customer service, and an appreciation for the performing arts.

This position is primarily scheduled during weekday business hours (Monday – Friday, 9:45 AM – 5:30 PM). Schedules typically include 1–3 shifts per week.

Final date to receive applications:
July 20, 8:00 AM, CDT

Position Requirements

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Availability to work 1–3 weekday shifts per week, with shifts typically running from 9:45 am to 5:00 or 5:30 pm.
• Ability to occasionally lift and move boxes weighing up to 20 pounds.
• Minimum of one year of customer service experience.
• Experience using web-based software applications and computer systems.
• Ability to learn and effectively utilize ticketing systems, phone systems, and other workplace technology.

Essential Functions and Responsibilities

• Process ticket sales accurately and efficiently, including applying appropriate pricing, discounts, and donor price codes.
• Process ticket exchanges in accordance with established policies and procedures.
• Provide guests with information regarding performances, ticketing, and venue services.
• Deliver a positive guest experience by interacting in a professional, courteous, and solution-oriented manner.
• Address guest questions, concerns, and requests promptly, utilizing available resources and documentation as needed to resolve issues and complete transactions.
• Prepare and organize the workstation before opening and maintain a clean, professional work area throughout the shift.
• Accurately complete end-of-shift balancing and cash-handling procedures.
• Identify opportunities to enhance the guest experience and contribute to continuous improvement of ticket office operations.
• Perform other duties as assigned.

Critical Success Competencies

• Diversity & Respect – Possesses universal respect for views, ideas, backgrounds, attributes, and appearances different from one's own.
• Professionalism – Demonstrates consistent professionalism through respectful behavior, appropriate communication, reliable follow-through, and a professional appearance.
• Communication Skills – Builds understanding by sharing information clearly and professionally with guests, donors, and team members.
• Customer Service Orientation – Delivers professional, courteous, and responsive service while creating positive experiences for guests and donors.
• Guest Recovery & Conflict Resolution – Remains calm, professional, and solution-oriented when responding to guest concerns, complaints, or challenging situations, seeking resolutions that support both the guest experience and organizational policies.
• Technology Adaptability – Demonstrates the ability to learn and effectively use ticketing systems, phone systems, and other workplace technologies while maintaining accuracy, efficiency, and a positive guest experience.
• Attention to Detail – Ensures accuracy and quality when processing transactions, maintaining records, and following established procedures.
• Problem Solving – Identifies issues and applies effective solutions within established procedures and guidelines.
• Adaptability – Adjusts quickly to changing priorities and demands while maintaining quality and accuracy in a fast-paced environment.

Physical Demand/Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position requires frequent sitting and computer use while assisting guests and processing ticket transactions, as well as occasional standing and walking. Duties may include reaching, bending, and lifting or moving materials weighing up to 20 pounds. Employees frequently communicate with guests in person, by phone, and electronically. The work environment is service-oriented and fast-paced, with periods of increased activity during performances, on-sale events, and other high-volume ticketing periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.