Customer Service Associate
Job in
Des Moines, Polk County, Iowa, 50301, USA
Listed on 2026-07-29
Listing for:
Hertz
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Provide customer service above and beyond for customer satisfaction and retention;
Handle first contact resolution and customer interaction at the counter;
Serve as Net Promoter Score liaison for management and communicate on NPS results;
Analyze NPS results to determine causes and execute plans to improve guest satisfaction;
Guide and coach employees to understand customer needs and ensure policy adherence
Position Requirements
10+ Years
work experience
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