Customer Experience Leader | NPS & Guest Satisfaction
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-02
Listing for:
Hertz
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Hertz Des Moines is seeking a Customer Experience Associate to deliver exceptional customer service at the counter and drive satisfaction and retention. You will handle first contact resolution, serve as the primary NPS liaison for management, and analyze feedback to improve guest experiences while ensuring adherence to corporate policies and procedures.
The role emphasizes empowerment of staff, effective communication, and a high level of professionalism in every customer interaction.
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