Customer Service Representative Job in Des Moines, IA

Customer Service Representative

Ready to take the next step in your customer service career? We're partnering with a well-established company in the insurance industry that is looking for a Customer Service Representative to join their busy and supportive team!

In this contract role, you'll help members and policyholders by answering questions related to life, health, and disability insurance coverage. If you enjoy helping others, solving problems, and delivering exceptional service over the phone, this could be a great fit for you.

What You'll Do:

• Handle inbound customer calls and provide professional, friendly support.
• Assist with questions related to policy benefits, billing, claims, payments, and coverage details.
• Accurately update customer information and document interactions in company systems.
• Make outbound follow-up calls as needed to resolve issues and complete service requests.
• Support members from a variety of professional organizations, including educators, engineers, pilots, and service members.
• Maintain accuracy, quality standards, and excellent customer service in a fast-paced environment.

If you're looking to continue growing your customer service career, we'd love to hear from you!