Patient Experience Concierge
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-13
Listing for:
UnityPoint Health
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
UnityPoint Health is seeking an Experience Specialist to welcome patients and visitors, assist with paperwork, and guide them to the right departments. You will handle general inquiries, answer calls, and escalate urgent concerns to supervisors.
The role supports maintaining accurate EMR records and upholding confidentiality. Ideal candidates have strong customer service in healthcare, basic EMR knowledge, and a collaborative, empathetic approach to patient care.
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