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Guest Experience Leader & NPS Champion
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-18
Listing for:
Hertz
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Hertz in Des Moines, IA is seeking a Customer Experience Associate to deliver outstanding customer service at the counter and achieve first contact resolution with hospitality and professionalism.
You will serve as the primary NPS liaison for management, analyze results, and drive actions to improve guest satisfaction while coaching colleagues and ensuring policy adherence. This role requires strong communication and relationship-building skills to support a high-performing team.
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