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Bilingual Customer Service Representative
Job in
Des Moines, Polk County, Iowa, 50339, USA
Listed on 2026-08-26
Listing for:
Mom's Meals
Full Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Mom's Meals is seeking a Bilingual Customer Service Representative to support clients receiving home-delivered meals. In this fast-paced, mission-driven role, you'll handle inbound and outbound calls in English and another language (such as Spanish), assist clients with orders, deliveries, and account updates, and help resolve issues with care and professionalism. You'll work closely with internal teams to ensure accurate, timely meal deliveries while documenting interactions, protecting sensitive information, and reflecting our values of compassion, quality, and reliability with every customer contact.
Responsibilities
- Answer inbound calls in English and a second language to assist clients with meal orders, delivery questions, and account updates.
- Make outbound calls to confirm details, resolve delivery issues, and follow up on client concerns with empathy and accuracy.
- Document all customer interactions in the CRM system, ensuring data is complete, accurate, and timely.
- Collaborate with operations, logistics, and nutrition teams to resolve service issues and ensure on-time, correct deliveries.
- Educate clients on available meal options, programs, and services while maintaining confidentiality of sensitive information.
- Follow call center procedures, quality standards, and safety guidelines in a fast-paced environment.
- Escalate complex or urgent issues to supervisors or specialized teams when necessary.
- Support Mom's Meals' mission and culture by demonstrating compassion, reliability, and a strong customer focus.
Required Skills
- Bilingual verbal and written communication
- Call center and phone etiquette
- Customer relationship management (CRM) systems
- Data entry and typing accuracy
- Conflict resolution and de-escalation
- Order processing and account updates
- Basic computer proficiency (email, web, MS Office)
- Time management in high call-volume settings
- Documentation of customer interactions
- Knowledge of nutrition or healthcare support services (preferred)
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