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Member Advocacy & Service Experience Specialist
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-30
Listing for:
Wellmark Blue Cross and Blue Shield
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Wellmark Blue Cross Blue Shield in Des Moines, IA seeks a Customer Advocacy Specialist to be the trusted voice for members, coordinating and resolving complaints, live escalations, and service disruptions in alignment with guidelines.
You will educate members on benefits and tools, partner across the organization to improve the customer journey, and deliver timely, accurate solutions with empathy and clarity.
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