Fraud and Claims Operations Representative

We are seeking detail-oriented and proactive Fraud & Claims Operations Representatives to join a top-tier financial institution in downtown Des Moines. In this role, you will handle incoming calls, investigate potentially fraudulent account activity, support operational tasks, and deliver exceptional resolution for customers.

Shifts:

M-F 8am-5 or 9am-6pm Pay: $19-19.50/hr

Location:

Downtown Des Moines, IA 6 month contract (extension possible)

salary: $19 - $19.5 per hour
shift:
First
work hours: 8 AM - 6 PM
education:
Bachelors

• Handle incoming customer calls regarding potential fraud and claims inquiries with professionalism and accuracy.
• Investigate potentially fraudulent activity across customer accounts while prioritizing daily workflow independently.
• Navigate multiple internal databases, search tools, and systems simultaneously to resolve complex issues.
• Identify and document customer complaints in compliance with company standards.
• Recommend process and tool improvements to optimize team efficiency and operational workflows.
• Provide guidance and subject matter expertise to assist team members on complex claims matters.

• Claims Processing
• Fraud Investigation
• Call Center Support
• Problem Solving
• Multi-tasking
• Banking Operations
• Telephone Etiquette
• Spanish

• Years of experience: 2 years
• Experience level:
  Experienced

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

• Experienced
• 2 years

• Bachelors