Fraud & Claims Operations Representative

Our clients Retail Services Department is seeking five Fraud & Claims Operations Representatives to join their team in Des Moines, IA.

In this role, you will handle incoming calls and investigate potentially fraudulent activity while supporting team performance and cross-functional operational tasks. Servicing Inbound and Outbound call assistance with Retail Fraud Phone line. Recommend process and tool improvements that increase the efficiency of fraud and claims operations. Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.

Identify and submit customer complaints when applicable. Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.

• 1 year of call center experience
• Contact center or phone-based customer service experience.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Ability to work independently with limited supervision
• Ability to navigate multiple systems and applications and use search tools to locate information.

• Bilingual Spanish
• Fraud and claims operations experience.
• Banking/Financial Services Call Center experience
• Strong initiative, problem-solving, and decision-making skills.
• Retail Services and/or PLLC experience.

• Monday
  - Friday On Site 5 days/week
• First Month 8a-5p CST
• Following will need to be flexible to work either 8a-5p or 9a-6p CST

This is a Contract position based out of Des Moines, IA.

The pay range for this position is $18.00 - $18.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
  - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Des Moines, IA.

This position is anticipated to close on Sep 3, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.