Service Center Specialist | Supportive Campus

• Location 2 SW 9th St,Des Moines, IA, 50309,United States
• Base Pay $12.00 - $14.00 / Hour
• Employee Type Part-Time

• Name Velena Taylor-Mulato
• Phone
• Email velena.mulato

Everyone
Deserves a Place to Call Home!

Come Be a Part of the Team that is Making it Happen!

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

JOB LOCATION: YMCA Supportive Housing Campus
HOURS/DAYS

SCHEDULE:

Varied hours Monday - Friday between 8:00 am and 8:00 PM.
PAY RATE: $12.00-$14.00/hour
CLOSING DATE FOR APPLICATIONS: 09/21/2026 - Applications will be reviewed on a rolling basis.

POSITION OVERVIEW:
Operating within the policies, procedures, and practices of the YMCA of Greater Des Moines, this position is responsible for providing general customer and tenant support, monitoring the facility, and performing basic clerical functions and duties. Service Center Staff are responsible for exemplifying the Y values and building relationships to foster a sense of community with our tenants.

ESSENTIAL FUNCTIONS:

• Assist potential tenants with required IFA and Section 42 tax credit application, certification, recertification and leasing processes.
• Maintain tenant relations and ensure tenants understand their responsibilities for the community. Assist with tenant issues, concerns and complaints per lease provisions.
• Ensure procedures are followed for all processes managed through the Service Center (examples include work-order communications, complaints/concerns, rent issues/situations, tenant issues/situations, etc).
• Provide general customer service support, assisting tenants and guests with questions, concerns and general inquiries.
• Serve as a contact for tenants to assist with issues and processes.
• Create an environment where volunteers feel welcomed, engaged, and appreciated.
• Perform basic clerical and office functions and duties.
• Manage general phone calls and message services.
• Assist tenants with mail processes, replacement key services, and fitness passes.
• Monitor facility, including common areas, front doors, and security cameras as required.
• Serve as a building supervisor, monitoring the facility, tenants, and visitors.
• Be knowledgeable in emergency services and respond to emergency situations as required.
• Attend department and Branch staff meetings as required.
• Attend trainings and education sessions as required to maintain current knowledge of housing and tax credit rules, regulations and practices.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Ability to read, write, and perform simple mathematical functions
• Must be at least 21 years of age.
• High school diploma or equivalent
• Minimum of 3 years of customer service work experience.
• Minimum of 2 years of experience working in a customer service position for a housing type facility.
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Child Abuse Prevention Training - prior to starting if hired and maintained annually.
• Additional training to be completed within the first 30 days and maintained afterwards.

PHYSICAL REQUIREMENTS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of this position, the…