Customer Service Representative

Job Name:
Customer Service Representative I

Job Location:
Wayne PA or Des Moines IA

Hybrid 3 days onsite a week

Duration: 6+Months with possibility of extension(Contract#W2 only)

Client:
Finance

Job Description :

Customer Service Representative’s main function is to provide excellent customer service by ensuring that customer's inquiries via the phone are answered appropriately and timely.

Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.

• Provides customer service via the telephone.
• Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing
• Build and maintain relationships with vendors and/or lessees
• Answers incoming customer calls Processes address changes.
• Processes requests for lease documentation and fee waiver requests.
• Performs account audits and reconciliation.
• Processes insurance cancellation requests and payments by phone.
• Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.
• High School Diploma and some college preferred.
• Experience: 1-3 years of customer service experience
• Some experience within a telephone call center.
• Experience with in the financial services industry preferred. Technical/Functional skills and knowledge.
• Excellent verbal and written communication skills.
• Understanding and ability to perform basic math functions.
• Knowledge of the leasing industry preferred.
• Basic PC skills and familiarity with Microsoft Office.