Passenger Service Agent - OPS AGENT

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Part Time Des Moines, IA, US

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

• Able to work efficiently as a part of a team as well as independently.
• Attention to detail in all areas of work.
• Effective communication skills with individuals at all levels of the organization

• Monitor daily flight schedules and provide operational updates to leadership and frontline employees.
• Coordinate communication between airline partners, flight crews, airport personnel, and station leadership.
• Prepare and maintain operational records, reports, and required documentation.
• Ensure arrival and departure paperwork is completed accurately and submitted within required time frames.
• Assist with auditing operational processes and verifying compliance with company and airline procedures.
• Track and maintain operational logs, safety reports, and other station records.
• Monitor station email accounts and respond professionally and promptly to requests and inquiries.
• Support training initiatives by maintaining training records and tracking required certifications.
• Assist in preparing for airline audits, audits, customer audits, and internal reviews.
• Communicate delays, operational changes, weather impacts, and other critical information to the appropriate personnel.
• Provide administrative support to Supervisors, Lead Agents, and Station Leadership.
• Maintain accurate records of equipment inspections, safety documentation, and compliance requirements.
• Handle confidential information with professionalism and discretion.
• Perform additional duties as assigned to support station operations.

• Must be 18 years of age.
• Enthusiastic about Customer Service
• Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
• Ability to work nights, weekends, holidays, and varying schedules.
• Must be able to stand, lift, bend for an extended period.
• Must successfully complete airline specific training programs and recertification
• The ability to read, write and fluently speak and understand the English language.