Service Technician - Automation

The Service Technician-Automation is responsible for supporting onsite or remote troubleshooting of existing Building Automation Systems (BAS), performing preventative software maintenance, and completing upgrade/retrofit projects. The role aligns with Baker Group’s strategic goals, maintaining and expanding the “Client for Life” concept for existing and new clients.

• Provide day‑to‑day technical support, troubleshoot and deliver integrated solutions on Building IT by Baker Group products and various other control products, and integrate with 3rd‑party systems.
• Actively participate in technician training and present updated technical support to field technicians.
• Deploy software upgrades and manage licensing.
• Diagnose and repair software issues and DDC issues on client sites (controllers, sensors, actuators, VFDs, relays, pneumatics, etc.).
• Work with other technicians to develop and share technical solutions.
• Review new technical documentation and communicate and train other field technicians.
• Maintain technical expertise on all new products, tools, and integrations through continuing education.
• Attend project turnover meetings with Project Manager to gain knowledge of estimates and project scope.
• Create automation system database and job‑related programming for computer‑based building or industrial control systems.
• Establish special calibration instructions on selected equipment.
• Perform creation of system graphics and DDC system graphics.
• Troubleshoot possible issues including software, electrical, pneumatic, and installation problems.
• Organize and maintain control submittal project redlines; turn over to design engineer for as‑built creation at project end.
• Assist in and/or provide on‑site assistance with programming, start‑up, checkout, commissioning, and validation processes.
• Participate in job‑site final walk‑through on assigned jobs, complete all job closeout documentation, and provide training to clients.
• Act as technical resource to existing clients and field employees as needed.
• Coordinate work with subcontractors and Project Manager.

• Experience with HVAC & DDC systems preferred.
• 2‑year degree in Electronics, Computer Programming, or equivalent experience in HVAC or Industrial Controls.

• Excellent computer skills.
• Customer service and communication skills.

• Exposure to weather, heat, cold.
• Wet and/or humid environments.
• Vibration.
• Work at heights, in a confined space, or in a trench.
• Exposure to dust/fumes.
• Noise intensity – Loud.
• Proximity to moving mechanical parts.
• Exposure to electrical shock.
• Exposure to toxic/caustic chemicals.

• Laptop PC.
• Electronic multimeter.
• Specialized calibration equipment.
• Decade box.
• Ladders.
• Hand tools/ light power tools.

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.