Scale House Attendant - Des Moines, IA
Listed on 2026-03-01
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Entertainment & Gaming
Customer Service Rep
Hallett Materials, a CRH company, was established in 1918. Hallett Materials produces quality aggregates with a firm belief in customer service. The materials produced by Hallett Materials are used in the construction of new highways, bridges and buildings as well as landscaping and maintenance projects.
Position OverviewThe Scale House Attendant is responsible for performing a wide variety of field office support functions including, but not limited to: weighing and ticketing trucks, preparing daily load summaries, managing inventory, accepting payment, basic typing and word processing, filing, answering calls, light bookkeeping, courier duties, customer relations, etc.
Key Responsibilities (Essential Duties and Functions)- Greets incoming and outgoing truck drivers at the scale house.
- Ascertain the client name for each sales order.
- Utilize computerized dispatch system to weigh trucks and evaluate sales orders.
- Communicates with central dispatch and management via telephone or two-way radio.
- Communicate with management to accurately report daily sales data.
- Receives orders and answer questions of the customers in a professional and courteous manner.
- Maintains daily housekeeping duties for scale house and scale including keeping scale clean and performing maintenance.
- Process all credit card and cash transactions for COD customers.
- Accurately maintain petty cash at the assigned location including making correct change, keeping an accurate balance and record of transactions and reconciling daily.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience- High School Diploma or General Education Degree (GED) preferred.
- Prior experience in the aggregates production industry preferred.
- Must be 18 years in age or older.
- Must pass drug screen and criminal background check.
- Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
- Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
- Regular, on-time and consistent attendance is required and must be willing to work nights, weekends, and holidays when necessary.
- Must be able to travel as required.
- Must be proficient in Excel, Word and Outlook, and database software. Must be able to utilize internet and communicate effectively.
- Ability to read, comprehend and write simple instructions, short correspondence and memos.
- Maintain a knowledge of aggregate sizes, classifications, weight requirements for loads and other required information to successfully execute proper scaling
- Ability to perform basic mathematical skills such as addition, subtraction and multiplication.
- Able to work independently with attention to detail.
- Ability to follow oral and written instructions from supervisors to complete assigned tasks.
- Must display a willingness and ability to work in and adapt to changes in circumstances, tasks, customer needs and other conditions that may affect their daily responsibilities.
- Ability to provide great customer service and display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
- Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and MHSA.
- Regularly required to sit, talk or hear and use hands and fingers to manipulate/handle objects.
- Frequently required to stand, walk, reach with hands and arms and lift and/or move up to 10 lbs.
- Occasionally required to stoop, kneel, climb or crouch, lift and/or move up to 30 lbs.
- Able to communicate with others by telephone, electronically and in person.
- Able to utilize office equipment including a computer for word processing, email communication, and preparation of documents and presentations.
- Specific vision abilities required by this job…
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