Workforce Mobile Unit Driver Career Planner

Iowa WORKS Career Planner/Mobile Unit Driver

Iowa Workforce Development is seeking applicants for the position of Iowa WORKS Career Planner/Mobile Unit Driver at our Iowa WORKS 200 Army Post Rd., Des Moines IA, office.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.

Job Summary

This position, under the guidance of Iowa WORKS senior leadership, is responsible for providing high-quality customer service through in-person and virtual interactions. Key duties include conducting eligibility assessments for specialized services, offering job referrals, and presenting Iowa WORKS programs to job seekers and employers. The role also requires interpreting technical materials and engaging effectively with diverse populations. Additionally, as a Career Planner/Mobile Unit Driver, the individual will conduct vehicle safety inspections, maintain travel logs, and ensure the safety of passengers while performing Career Planner duties at various locations across Iowa.

Career Planner Responsibilities

• Greet every customer warmly and professionally as soon as they enter, following the center's greeting standards and script.
• Always treat customers—both the public and coworkers—with courtesy, respect, and kindness.
• Ask helpful questions to understand what services the customer needs.
• Work well with coworkers and partners, building positive and respectful relationships.
• Support your team to create a better overall experience for customers.
• Share feedback and ideas for improvements with your team or leadership.
• Make sure Veterans receive priority service on their first visit.

Mobile Unit Driver Responsibilities

• Driving the mobile unit to various locations and understanding how to use maps for navigation.
• The mobile unit travels to Iowa WORKS offices, job fairs, schools, community events, businesses, and other workforce-related locations.
• Setting up and maintaining the mobile unit, including leveling the vehicle, connecting power and generators, and setting up laptops, printers, and Wi-Fi.
• Troubleshooting basic technology issues, especially in areas with limited internet access.
• Ensuring the safety of the public by not allowing passengers during transit and maintaining safety while the unit is open to the public.
• Providing friendly and helpful customer service, as assisting the public is the primary goal of the mobile unit.
• Returning the unit to its storage garage in Des Moines each night after use.
• Cleaning and maintaining the unit after each trip, including checking tires, brakes, oil, and scheduling tune-ups.
• Keeping track of supplies and equipment, locking the garage securely, and recording mileage for every trip.

A positive attitude, strong communication skills, and a commitment to helping others are essential for this role.

Job Seeker Support

• Support and encourage job seekers through all parts of their job search.
• Help customers build the skills they need to get and keep a job.
• Assist with writing and customizing resumes and cover letters.
• Lead mock interviews and give feedback to help customers improve.
• Complete paperwork for programs and services offered by the team and partner organizations. Direct customers to the right workshops, job fairs, or hiring events.
• Lead workshops or one-on-one sessions, either in person or online.
• Keep workshop materials and presentations updated with the latest information.
• Record all services, meetings, and important details accurately in the system.
• Send and receive job-related documents for customers as needed.
• Assist customers by answering questions about available jobs, career options, and training programs.
• Help job seekers understand the steps needed to reach their employment goals.
• Use the Iowa WORKS system to match job seekers with job openings that fit their skills and experience.
• Provide referrals to partner agencies and support services when additional help is needed, such as education, housing, or transportation resources.
• Share current labor market trends, such as in-demand jobs, wages, and hiring needs, to help job seekers make informed decisions.
• Support customers in creating or updating their Iowa WORKS profiles to improve their job search success.
• Work closely with other staff and partners to ensure customers receive the best services available.

Business Service Representative

• Work directly with businesses to help them find and hire employees.
• Guide employers on how to use the Iowa WORKS system to post jobs and search for candidates.
• Identify and reach out to new businesses that could benefit from Iowa WORKS services.
• Help plan and carry out recruitment strategies and hiring events tailored to specific business needs.
• Stay in contact with both employers and job seekers to provide ongoing support after job placements.
• Use the case management system to track employer interactions and keep records up to date.
• Review, edit, and enter job postings and…