Director of Operations - Pathway Wealth Advisors

Meaningful work. Rewarding career.
Pathway Wealth Advisors is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Pathway Wealth Advisors helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.
Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations. Thrivent Investment Management Inc. is a FINRA and SIPC member and a wholly owned subsidiary of Thrivent Financial.
** Position Summary
** The Director of Operations is responsible for the function and performance of operations and support staff. Position will typically supervise staff in the performance of their duties and may be responsible for establishing or contributing ideas for department processes, procedures, and protocols. In addition, this individual would manage HR best practices, payroll systems, and work directly with Thrivent corporate on marketing/community engagement.  

This position will track production metrics of the team and individual advisors, reporting back to PWA owners on a regular basis.  From this tracking, they will produce custom reports for review and presentations to the team.  The Director of Operations reports to and is employed by Pathway Wealth Advisors.
** Primary Responsibilities
*** Promote the firm’s mission, culture and core values through day-to-day leadership and management
* Drive initiatives that help the firm enhance profitability and achieve business objectives
* Develop, execute, and oversee workflow, processes, and Standard Operating Procedures for practice
* Work with Lead Advisor to determine staffing needs
* Develop and maintain job descriptions
* Manage, develop, train, onboard and manage performance review process for all support staff
* Develop criteria to gauge team effectiveness
* Participate in scheduled team meetings
* Lead strategy, development, and implementation of projects
* Drive culture within the team by scheduling team events
* Update policies and procedures in accordance with SEC and FINRA standards
* Own practice marketing efforts to increase brand awareness and drive new business
* Work with marketing team to manage the production, scheduling, posting, and reporting of all marketing content and campaigns
* Develop and maintain all regulatory files
* Monitor and support licensing and continuing education requirements for all members of the team
* Provides back-up support on tasks for other staff members, as needed
* Other responsibilities as assigned by Lead Advisor
** Requirements
* *** Position Qualifications
*** Minimum 3 years of experience in the financial industry
* Minimum 3 years of experience overseeing others
* Securities license (6/63, 7/66 or 7/63 & 65) and Life, Health and Annuity license may be required with 180 days of hire.
* Strong interpersonal skills
* Complete knowledge of financial products used by the firm
* Thorough understanding of the technology used by the firm and how it applies to clients
* Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce)
* Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
* Ability to maintain integrity of sensitive/confidential information
** Desired characteristics
*** Planning/Organizing
* Client Focus
* Communication* Interpersonal Skills
* Teamwork and Collaboration
** External/Internal Dependencies
*** Must be able to work with all roles of the Pathway Wealth Advisors team.
* Must be able to represent the organization in work with external clients
* Must be able to cultivate and maintain relationships with outside organizations
** Compensation and benefits*** $90,000-$150,000 base salary
* Bonus opportunities* $401k 3% match
* Generous PTO and paid holidays
** About Thrivent
** Thrivent is a diversified financial services organization that, with its subsidiary and affiliate companies, serves more than 2.4 million clients, offering advice, insurance, investments, banking and generosity products and programs. For more than 100 years, Thrivent has been helping Christians build their financial futures and live more generous lives. Today, Thrivent is a not-for-profit, membership-owned Fortune 500 company with $194 billion in assets under management/advisement (as of 12/31/24).

Thrivent carries ratings from independent rating agencies which demonstrate the strength and stability of the organization, including an A++ rating from AM Best; an Aa2 rating from Moody's Investors Service; and an AA+ rating from S&P Global Ratings. Ratings are based on…