Loan Officer Associate II

Position Summary

Creates, collects, analyzes, exercises judgment, and advises members on mortgage loan options. Maintains organization of portfolio and meets necessary and regulatory deadlines. Assists and serves as a backup to the Mortgage Loan Officer & Processing area in all aspects of the mortgage origination process.

At Green State, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Pay range for this hourly position is $38.06 - $44.50/hr with a progressive benefits package.

• Adheres to the Credit Union's core values and Service Standards in conducting Green State's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Explains the mortgage loan application process and products to the membership, assisting Mortgage Loan Officer with completing full loan application as needed.
• Interacts with member by phone, email or in person at the branch location to answer inquiries pertaining to mortgage rates, mortgage programs, payments, daily rates, points, etc.
• Conducts mortgage loan application interviews assisting applicants in the completion of application via phone, email or face to face in branch setting.
• Gathers all required applicant information.
• Assists loan processing with files when needed.
• Fields and returns phone calls and emails for Mortgage Loan Officers.
• Follows up with referrals, schedules the initial appointment and answers any questions the member may have regarding their loan as well as group sales calls. Schedules the closing appointment with all necessary parties.
• Orders appraisal and credit report to support the loan application and ensure complete documentation of the loan file. Sends out Loan Disclosures as needed.
• Organizes file in appropriate order as indicated by the checklist and submits application to processing team.
• Works with Underwriters in meeting their guidelines and obtaining loan approval.
• Ensures all necessary documentation and regulatory compliance items are in loan files.
• Promotes Green State mortgage products and Green State with their contacts in the community. This includes in person or phone conversations as well as group sales calls.
• Works with mortgage processing department when necessary to ensure final documentation is received by the investors in a timely manner.
• Assists with facilitating loan closings onsite at the branch with the Mortgage Loan Officer, organizes files after loan closing to be sent to processing team to upload to secondary market investor or to the servicing department and ensures that documents are signed and completed correctly.
• Organizes weekly follow up on loans in process to increase conversion percentage.
• Prepares web applications for Mortgage Loan Officer to review and schedules the member’s initial appointment with the Mortgage Loan Officer.
• Serves as back up to Mortgage Loan Officer when they are out of the office either during expected or unexpected absences. This includes but is not limited to taking the initial application for the member, choosing the loan scenario and loan program that best suits the member and the institution, locking the loan with the correct investor, requesting correct documentation, and sending all initial disclosures.
  
  Must maintain high level of compliance in all listed job duties.
• Assists to ensure that the various federal reporting documents are delivered in a timely manner, to include the borrowers 1098, sellers 1099, interest reported to the IRS, and…