Community Branch Manager

Position

Community Branch Manager (Des Moines, IA –

E. Euclid Ave)

Generous Paid Time Off (PTO) in addition to paid federal holidays.

Student debt employer repayment program.

401(k) retirement plan with a 6% match.

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, operational efficiencies, and developing branch employees, typically in a branch(es) with deposits up to $100MM. The position will develop and maintain client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices.

Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc., by referring clients to the appropriate department or division.

Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing.

Manages and fosters growth in the top client relationships of the branch.

Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360

View for documenting referrals, and other client activity.

Builds client relationships through outbound and proactive measures.

Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.

Demonstrates proficiency in processing new consumer and small business loan requests.

Stays up to date on regulation changes, follows all bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.

Ensures operational efficiency, compliance, and quality standards are met.

Demonstrates compliance with all bank regulations for assigned job functions.

Fosters a positive community relations and works with other branches to promote One First Interstate in the community.

Participates in volunteer activities and financial education.

Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.

Manages the selection, placement, performance, development, promotion, and termination of branch employees, collaborating closely with the Community Market Leader.

Provides coaching, performance feedback, and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening including effective use of the dashboard to monitor and measure performance.

High School Diploma or General Education Degree (GED) required. Associate's Degree preferred.

4‑6 years of experience in the banking industry, including supervisor or management experience.

Consumer and Small Business lending origination experience preferred.

Valid Driver’s License required.

Registered Mortgage Loan Originator per the SAFE Act required.

Notary Certification preferred.

Demonstrated ability to manage branch level P&L, interpret financial trends, and drive performance outcomes.

Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.

Ability to solve complex operational or client related challenges using sound judgment, data interpretation, and risk aware decision making.

Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.

Demonstrated ability to identify client needs and recommend appropriate financial solutions.

Valid Driver’s License required.

Registered Mortgage Loan Originator per the SAFE Act required.

Notary Certification preferred.

Dexterity of hands/fingers to operate…