Experience Representative (Teller

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• Location 700 Lyon Street,Des Moines, IA, 50309,United States
• Base Pay $17.00 - $18.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

Close your eyes and imagine a bank teller. Boring, right? Think again!

At Community Choice, we believe in delivering UNexpectedly delightful member experiences. That’s why we call our tellers Experience Representatives—and we’re hiring some right now.

As an Experience Representative, you’ll be responsible for ensuring our members’ financial needs are met in a meaningful and memorable way. This role will involve handling member inquiries, processing transactions and promoting our products and services.

• UNbanking Member Interaction: Assist members by managing transactions including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks and opening/closing accounts. Ensure accuracy in transaction processing and adherence to policies and procedures. Address member inquiries and resolve issues as needed.
• Customer Service & Product Promotion: Patiently provide personalized assistance to understand each member’s financial needs. Actively refer members to the appropriate channel within the credit union to best serve their experience. Educate members on the features and benefits of various banking products, such as loans, savings accounts and certificates of deposit.
• Member Support: Update member information and ensure records are accurate and up to date. Adhere to regulatory requirements and compliance standards in all interactions and transactions. Utilize credit union software and technology to efficiently process transactions and access member information. Assist members with digital banking tools and education them on online services.

• Full-Time: 8:45 AM to 5:15 PM Monday through Friday with a Saturday rotation
• Openings are available at the Ankeny and Lyon Branches

• Someone who is self-driven with strong interpersonal and communication skills
• Prior experience in customer service, preferably in the banking or financial services
• 1-2 years of cash-handling and/or retail experience
• A high school education or GED

UN conventional Culture: At Community Choice, we UNbank. UNbanking is a personality, an energy, a whatever-it-takes mentality to exceed our members’ expectations. Being a financial institution and a credit union is what we are, not who we are. Our in-office work environment values creativity and collaboration.

Growth Opportunities: We offer a career path where your hard work will be recognized and rewarded.

Comprehensive Benefits Package: Competitive pay, health benefits, generous 401K matching program, maternity and parental leave, flexible time off and more.

Work Environment: We are a group of collaborating individuals, and our jobs are primarily in office; however, we do offer flexibility throughout your workday as needed. You will work with your leader to figure out options that work best for you and your team on the days you may need to get creative with your schedule.

At this time, we re not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.