Business Relationship Support Associate – GPL National Service Group (NSG) CSO 3

Business Relationship Support Associate (CSO3) in Global Payments & Liquidity (GPL)

Wells Fargo is seeking a Business Relationship Support Associate in Global Payments & Liquidity as part of Enterprise Functions. The team supports internal partners as well as external customers for various banking products.

Please note this role is in an Inbound Call Center Environment: 100% of day is on the phone.

In this role, you will:

• Provide exceptional customer experience
• Interact with internal and external customers
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Service treasury management products and services
• Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
• Identify trends through client interactions
• Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
• Train clients on products and services to ensure optimal delivery and meet implementation needs
• Identify opportunities for process improvements
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

Qualifications:

• Strong knowledge with a wide variety of Treasury Management products
• Experience in a call center environment with strong telephone etiquette skills
• Bank Branch experience
• Ability to lead, train & mentor new hires and internal partners
• Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

Working hours are from 9 AM to 6 PM local standard time

Position Location Option:

Des Moines, Iowa (IA) – 801 Walnut Street

Must be based in the above location or willing to relocate at your own expense. Relocation assistance is not available for this position. This position currently offers a hybrid work schedule. This position is not eligible for Visa sponsorship. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired.

Information will be shared about expectations during the recruitment process.

Posting End Date: 30 Aug 2026

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.