Client Care Advocate
Listed on 2026-08-25
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Finance & Banking
Company Overview
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds.
KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
- Be sure to explore the full job description, and don’t miss the video at the bottom, it’s a great way to learn more about career paths at Global Atlantic/KKR and get a closer look at what makes this opportunity so exciting.***
Des Moines
- Start Date October 19th, 2026
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds.
KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
- Be sure to explore the full job description, and don’t miss the video at the bottom, it’s a great way to learn more about career paths at Global Atlantic/KKR and get a closer look at what makes this opportunity so exciting.***
Des Moines
- Start Date October 19th, 2026
Hartford - $19.54 per hour + overtime with a $500 sign-on bonus
Paid Training Details- Training lasts approximately 12 weeks
- Training hours are Monday – Friday, in-office, from 7:30am – 4:00pm CST and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls. There is a no time off policy during the first 90 days of employment due to the training schedule.
- After training, you will follow a hybrid schedule
- Our contact center is open as follows:
- Monday
- Thursday 7:00am – 6:00pm CST - Friday 7:00am – 8:00pm CST
- This role will work an 8-hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.
This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.
Responsibilities- Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
- Respond to detailed inquiries regarding insurance products, policy features, and account activity
- Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
- Translate complex information into clear, easy-to-understand explanations for customers and agents
- Accurately document all interactions in internal systems to ensure complete and compliant records
- Serve as a primary point of contact for assigned agents, accounts, or regions
- Support operational and technical inquiries from clients and distribution partners
- Identify recurring issues and proactively elevate or help drive solutions
- Handle sensitive customer information with a high level of care and in compliance with privacy regulations
- Participate in team meetings, training sessions, and continuous improvement initiatives
- Effecti…
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