EPayments Analyst

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Regular Full-Time Des Moines, IA, US

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

The ePayments Analyst I provides timely technical and administrative support to the ePayments team, ePayments management, and bank business units and customers. These functions include the after set up support of Treasury Services and Commercial customers' products such as ACH, domestic wires, business cross border payments, consumer remittance transfers, Fed Funds, Remote Deposit, and Electronic Cash Letter (ECL). The position supports and handles research, follow up on issues, and error resolution.

The role supports the ePayments Specialists with daily and processing support and verifications. The ePayments Analyst I will also work on departmental as well as corporate wide projects as a subject matter expert. They are responsible for creating, reviewing, and submitting for approval the policies and procedures within and for the ePayments team.

• Coordinates the research, reporting, and resolution of issues reported for assigned ePayment functions & proposes system and procedure changes as needed to prevent future issues, improve functions, or improve services. Leads, monitors, evaluates, and documents all relevant Issue Management items for the ePayments team. Escalates unresolved issues, including all relevant details, to appropriate individuals, departments, and/or vendors until resolution.
• Provides post set up support for customers using ePayments services such as ACH origination, wire transfer, remittance transfers, Remote Deposit, ECL, and Fed Funds and provides backup support to the ePayments call center
• Acts as second tier of support for cross border Fedwire and SWIFT wire transfers (incoming and outgoing) and as a backup for research and issues to the Global Payments Officers. Assists Specialists with customers to determine the most direct path to the beneficiary on payments, as well as review against, Primary Concern Countries list, AML, as well as feasibly identifies possible fraud.
• Conducts assigned tasks including completing daily, monthly, quarterly, and annually required checklists and processes. Retains appropriate approvals and documentation.
• Researches and provides documentation and/or reporting as requested for audit or exam purposes.
• Identifies and suggests changes to or new content for procedures for new and existing products including departmental disaster recovery scripts.
• Serves as subject matter expert on departmental as well as EPMO corporate-wide projects
• Assists ePayments staff with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing. Provides verification to transactions or documents as needed.
• Performs other duties as assigned, including serving on committees and participating in product advisory board calls as applicable and completing requested tasks assigned by the Managers of the team.

• College degree or equivalent combination of education and experience preferred
• At least two years of experience in Bank Operations, project coordination or similar financial functions required

• Ability to prioritize and execute tasks in a time sensitive environment
• Understanding of bank operations
• Understanding…