Digital Banking Analyst

There are important qualities you look for in an employer meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a  Best Place for Working Parents®,  being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the  Best Businesses Supporting Local Charity  by readers of the Business Record.

The Digital Banking Analyst I provides timely technical and administrative support to the Digital Banking team and Electronic Banking management, including the setup, training and support of commercial customers and Digital Banking products. This position supports and handles research, follow up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. This will include basic to intermediate IT customer support for computers, cell phones, and web browsers.

The position will work on department, as well as corporate wide projects as a Subject Matter Expert. This position also requires strong communication and analytical skills.

• Coordinates the research, reporting, and resolution of issues identified for assigned Digital Banking functions during product/system outages. Works closely with other business units and vendors to resolve issues in a timely manner.
• Sets up, trains, maintains and provides support for customers using Digital Banking services such as mobile banking, Business Internet Banking, Consumer Internet Banking, People Pay, Positive Pay, ACH, Remote Deposit, Fed EDI reporting and Wire Transfers. Updates bill pay temporary and permanent limits (ensuring appropriate approvals are received), which includes file testing files and other IT support.
• Serves as Subject Matter expert on departmental as well as PMO for Corporate wide projects.
• Assists internal/external customers with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing. This includes technical support such as assisting with troubleshooting websites, scanners, web browsers, cell phones, computer settings, as well as bank applications. Also included is providing backup for the Digital Banking call center.
• Reviews and approves/declines mobile banking deposit exceptions during closing shift.
• Creates and maintains documentation for procedures for new and existing products and keep disaster recovery scripts up to date. Proposes system and procedure changes as needed to prevent future issues, improve function, or improve service.
• Monitors and reviews vendor communications for all products and services supported by the Digital Banking team for enhancements and new feature/functionality; escalating unresolved issues, including all relevant details, to appropriate individuals and/or vendors.
• Performs other duties as assigned, such as preparing and sending monthly Account Analysis file.

• College degree preferred
• At least four years of experience in Bank operations, project coordination, or similar financial functions required
• Or equivalent combination of education and experience

• Ability to prioritize and execute tasks in a time sensitive environment
• Understanding of bank operations
• Understanding of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing
• Understanding of general IT support/troubleshooting strategies
• Working knowledge of Banking/Financial Institution regulatory requirements
• Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions
• Ability to understand, use, monitor, and evaluate varying types of computer systems
• Must keep current and be highly…