Lead Operations Processor| Military Boots to Banking - Veteran Initiative

About this role:

Wells Fargo is seeking a Lead Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. Within these groups Learn more about the career areas and lines of business at  - 2nd Pass Remittance – Dispositions
- Cash Research and ePay
- Special Handling Cash .

• Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools within Operations group
• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• Prioritize work and provide daily work leadership and mentorship to team
• Provide training and technical guidance to less experienced staff
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Serve as a resource to other departments on transaction structure, documentation, and company policies

• 4+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
• Military experience with tracking information in multiple computer systems with high level of accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force
• Experience reviewing and researching banking transactions, payments, remittance exceptions, cash application discrepancies, and account activity
• Strong knowledge of financial services operations, including investigations, fraud detection, anti-money laundering (AML), Bank Secrecy Act (BSA), and regulatory compliance requirements
• Experience utilizing multiple research and servicing systems such as Info Lease, ISM, and other operational research tools to investigate and resolve complex issues
• Proven analytical skills with the ability to research, interpret, and summarize large volumes of data while identifying trends, discrepancies, and root causes
• Demonstrated ability to make timely and independent decisions when resolving payment exceptions, cash application issues, and operational inquiries
• Strong attention to detail, accuracy, and quality while handling sensitive financial transactions and confidential customer information
• Knowledge and understanding of regulatory compliance requirements, including USA PATRIOT Act, AML, and customer/entity verification processes
• Ability to effectively navigate multiple systems, applications, and search tools while managing competing priorities in a fast-paced, deadline-driven environment
• Excellent verbal, written, and interpersonal communication skills with the ability to collaborate across teams and organizational levels
• Proven ability to adapt to new policies, procedures, systems, and business processes while maintaining productivity and quality standards
• Intermediate proficiency in Microsoft Office applications, including Excel, Word,…