Cards & ATM Analyst

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Regular Full-Time Des Moines, IA, US

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Cards & ATM Analyst I provides timely technical and administrative support to the Cards and ATM team as well as Electronic Banking management, including the setup, training and support of credit/debit/prepaid card products and ATMs. Support and handling of research, follow up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. This position will also work on departmental and corporate-wide projects as a subject matter expert.

Primary Functions and/or Responsibilities:

• Coordinate the research, reporting, and resolution of issues reported for card and ATM functions. Escalate unresolved issues, including all relevant details, to appropriate individuals and/or vendors. Propose system and procedure changes as needed to prevent future issues, improve function, or improve service
• Setup, train, maintain and provide support for customers using card and ATM services
• Serve as a subject matter expert on departmental and PMO corporate-wide projects
• Provide Level II and backup support for all functions processed by the Card and ATM team. Answer internal and external phone calls. Assist customers with any troubleshooting issues they may experience
• Create and maintain documentation for procedures and checklists for new and existing products, including disaster recovery scripts and storage boxes as necessary
• Coordinate ATM installations, ATM upgrades and maintenance. Prepare and send customer ATM Billing
• Monitor and review vendor communications for all products and services supported by the Cards-ATM team for issues, enhancements and new features/functionality
• Process other miscellaneous functions including compromised card processing for credit/debit/prepaid cards, bulk gift card orders, quarterly call reports and BIC reports
• Must keep current and be highly knowledgeable of the Rules and Regulations regarding the processing of card and ATM transactions, including but not limited to Regulation E, Visa Operating Rules, Regulation Z, Consumer Financial Protection Bureau, Shazam Operating Rules, Money Pass Operating Rules, AllPoint Operating Rules, etc.

Education and/or

Experience:

• Four-year college degree in a related field preferred OR an equivalent combination of education and experience
• At least three years of experience in Bank operations, project coordination or similar financial functions required, or equivalent combination of education and experience

Specific Skills, Knowledge & Abilities:

• Understanding of bank operations
• Understanding of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing
• Working knowledge of Banking/Financial Institution regulatory requirements
• Ability to communicate and relate to people from varying relationships (i.e. personal and…