Sr Ops Processor | Mil Boots to Banking - Vet Initiative - Des Moines

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. This position is available to Veterans, Transitioning Military, National Guard and Reserve Members. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

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Wells Fargo is seeking multiple Senior Operations Processors to support Equipment Finance and Vendor Finance functions within Lending Servicing Operations as part of Wholesale Operations.

Lending Servicing Operations focuses on loan servicing, data management, account maintenance, customer care, and collections.

• Apply technical expertise to support account servicing activities, process service requests, and resolve escalated customer and account-related issues
• Collaborate and consult with business partners, leaders, and staff to address servicing needs, resolve issues, and achieve business objectives
• Identify opportunities to improve processes, operational efficiency, customer experience, and provide recommendations for implementation
• Interpret and apply policies, procedures, operational guidelines, and compliance requirements to ensure accurate service delivery and operational excellence
• Process and resolve financial and non-financial service requests, ensuring accuracy, quality, and timely completion of account maintenance activities
• Provide guidance and subject matter expertise on servicing processes, policies, procedures, and operational requirements
• Receive direction from leaders while exercising independent judgment to prioritize work, resolve customer and account issues, and support day-to-day account servicing activities in accordance with policies, procedures, and compliance requirements
• Research, analyze, and resolve customer inquiries, account issues, and escalations by identifying root causes and implementing effective solutions
• Support complex servicing activities that contribute to service quality, team effectiveness, and business performance

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

High School/GED

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education