Loan Servicing Representative

We’re hiring Loan Document Operations Analysts to join the operations team of a large, established financial services organization in downtown Des Moines.

This is an excellent entry-level opportunity for a recent college graduate or early-career professional looking to get their foot in the door with a major financial institution and build hands‑on experience in banking, lending, mortgage operations, and financial services
.

Mortgage experience is NOT required. Training will be provided.

If you’re detail‑oriented, organized, comfortable working with numbers and documents, and eager to build a career in financial services, we’d love to talk with you.

• Location: 801 Walnut St., Des Moines, IA
• Schedule: Monday–Friday, 6:00 AM–2:30 PM
• Hybrid: Combination of onsite and remote work
• Contract: 12 months with strong potential for extension and/or conversion to a full-time position
• Training: Comprehensive training provided
• Data Entry Assessment: Required

You’ll work behind the scenes supporting loan operations and ensuring important financial documents are processed accurately and on time.

Responsibilities include:

• Reviewing and processing loan and mortgage documentation
• Entering and updating information in loan servicing systems
• Preparing, printing, packaging, and shipping loan documents
• Reviewing settlement statements and Closing Disclosures
• Comparing financial information and identifying discrepancies
• Assisting with redisclosures, settlements, and customer refunds
• Monitoring requests through shared mailboxes and workflow queues
• Communicating with internal teams and external settlement partners
• Maintaining accurate records and meeting quality and productivity standards
• Handling confidential financial information with professionalism

You do not need to come from a mortgage background to be successful in this role.

We’re especially interested in candidates who bring:

• A bachelor’s or associate degree OR relevant administrative/office experience
• Strong attention to detail and accuracy
• Comfort working with numbers, documents, and data
• Good computer and data-entry skills
• Strong organization and time‑management skills
• Ability to learn new systems and processes quickly
  
  Professional communication skills
• An interest in building a career in banking, lending, operations, or financial services

Experience in banking, mortgage, loan servicing, finance, insurance, data entry, administrative support, or document processing is a plus —
but not required.

This is more than a data‑entry position. It’s an opportunity to gain experience inside a major financial services environment
, learn the loan lifecycle, build your resume, and open the door to future opportunities in banking and financial operations.

#INDCEN