Pharmacy Support Specialist; at Sr level

Required Qualifications - Must have

Pharmacy Support Specialist Level:

• HS diploma or GED.
• Minimum of 1 year of related pharmacy operations work experience from within managed care, health care, pharmacy, PBM, customer service, or similar environment. Experience should reflect knowledge of pharmacy practice (e.g., drug name, NDC, GPI), pharmacy claims processing and/or UM tools (e.g., formulary, prior authorization, step therapy).
• Ability to proactively develop professional customer relationships by listening, understanding, anticipating and responding with solutions to customer needs.
• Knowledge of applicable regulatory standards.
• Effective critical thinking and analysis skills. Ability to evaluate information and implement appropriate solutions.
• Strong written and verbal communications skills with the ability to clearly and concisely communicate complex concepts with internal and external stakeholders.
• Ability to effectively resolve issues and conflicts in a professional manner while maintaining composure and confidence.
• Strong interpersonal skills with the ability to build relationships of collaboration and trust.
• Proficiency with Microsoft Office. Technical aptitude to learn new software quickly.
• Self‑starter with strong organizational skills and the ability to independently balance priorities in a fast‑paced, dynamic environment. Flexible and adaptable to change.

Sr Level:

• Associate's degree or direct and applicable work experience.
• Minimum of 2 years of related pharmacy operations work experience from within managed care, health care, pharmacy, PBM, customer service, or similar environment. Experience should reflect knowledge of pharmacy practice (e.g., drug name, NDC, GPI), pharmacy claims processing and/or UM tools (e.g., formulary, prior authorization, step therapy).
• Experience with systems analysis or testing to include writing and executing test cases.
• Knowledge of drug coding and concepts (e.g. NDC, GPI, J codes, Medi Span, etc.).
• Ability to perform, document, and or guide others through a series of related steps and take action to improve existing conditions and processes.
• Ability to identify issues or inconsistencies; obtain relevant information, relate and compare data from different sources and identify alternative solutions.
• Knowledge of applicable regulatory standards.
• Effective critical thinking and analysis skills. Ability to evaluate information and implement appropriate solutions.
• Demonstrated strong written and verbal communications skills with the ability to clearly and concisely communicate complex concepts with internal and external stakeholders.
• Strong interpersonal skills with the ability to build relationships of collaboration and trust with different business areas. Viewed as a subject matter expert and go‑to resource.
• Strong collaboration skills, with the flexibility to adapt to different stakeholders.
• Proficiency with Microsoft Office, including Excel; use of pivot tables, charts, and formulas is preferred. Technical aptitude to learn new software quickly.
• Self‑starter with strong organizational skills and the ability to independently balance priorities in a fast‑paced, dynamic environment. Flexible and adaptable to change.

Pharmacy Support Specialist Level:

• Associate’s degree.
• Certified Pharmacy Technician.

Sr Level:

• Bachelor’s degree.
• Certified Pharmacy Technician.

We are a mutual insurance company owned by our policy holders across Iowa and South Dakota. We’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well‑being of our friends, family, and neighbors—our members. If you’re passionate about joining an organization that puts its members first, provides best‑in‑class service, and is committed to sustainability and innovation, consider applying today!

Learn more about our unique benefit offerings here.

Are you interested in growing your career in the Pharmacy space? Use your strengths at Wellmark!

As a Pharmacy Support Specialist, you will provide support to the Pharmacy team by coordinating, researching, and resolving inquiries through multiple…