Device Support Specialist - Des Moines, IA or Omaha, NE

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Des Moines, IA, US, 50047 Omaha, NE, US, 68007 US

Description:

Device Support Specialist (DSS) – Des Moines, IA or Omaha, NE

Field Based / Full Time / Permanent

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Device Support Specialist (DSS) you’ll play a key part in this mission.

This role plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care.

• Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
  • Educate patients on TTFields therapy and initiating treatment
  • Provide ongoing enhanced training sessions for patients and caregivers
  • Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
  • Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
  • To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
• Demonstrate empathy and understanding when interacting with patients and their caregivers
• Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care

• Minimum Requirement:
  • Associate's degree with 2 to 3 years’ relevant professional experience

OR

• Bachelor’s degree with 1 to 2 years’ relevant professional experience

• Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
• Experience working in a for-profit environment preferred
• Strong emotional intelligence and situational awareness
• Must possess a valid driver’s license
• Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
• Primary residence must be within assigned territory

These additional qualifications are preferred:

• Expert ability in managing an oncology therapeutic business on a territory basis with responsibility for sales, local marketing, reimbursement and technical support functions
• Field sales or account management experience in oncology therapeutics is preferred
• Must have a proven ability to work in a fast paced organization with minimum supervision, good judgment and sound decision making skills

This pay range which Novocure expects to pay for this role at the time of this posting is $62k - $63k/yr. This position is also be eligible for an quarterly bonus, company vehicle, and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job‑related knowledge and skills demonstrated.

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference.

We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting‑edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a…