Laboratory Technical Liaison

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world.

Learn about the Danaher Business System which makes everything possible.

The Laboratory Technical Liaison (LTL) is responsible for providing technical support pre- and post-sale for moderate and high complex accounts to provide information and guidance customers need to navigate new technology decisions and assay implementations confidently. The LTL will facilitate pro‑active sales activities within the territory accounts such as providing expanded menu sales, instrument and capacity expansion leads, moderate and high complex training, connectivity support with coordination from the Connectivity and Informatics Solutions Executive (CISE), and updates to software and maintenance procedure needs.

Success will be demonstrated by the ability to achieve sales goals, support sales strategies, and keep customers up to date on assay and product changes. The LTL may conduct technical presentations and product demonstrations for our moderate and high complex products working collaboratively with Sales, Marketing, and global business units to identify and assess customer needs to provide high quality customer support that exceed expectations.

The LTL continually strives for excellent levels of customer satisfaction within each assigned product range and provides feedback to the associates, managers, and the broader Cepheid organization for continuous improvement.

This position reports to Sr. Director, Laboratory Technical Liaison and is part of Americas Commercial Solutions organization and will be remote.

• Support Sales to achieve monthly, quarterly, annual unit and reagent goals for respective products supported in the United States by helping to drive new assay sales and implementation trainings and identifying hardware leads.
• Use specialized expertise in Cepheid products to integrate Cepheid mod complex tests, RUO assays, and connectivity solutions into customer laboratories and provide support to the customer during the evaluation and implementation and recommend best practices
• Train customers in new product technologies and their applications in a diagnostic environment, and provide customers with innovative ways to promote new assays to their medical providers
• Strategize with sales and provide support when needed by conducting technical presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.
• Manage the end‑to‑end technical post sales customer lifecycle by supporting our customers and identifying business challenges such as competitive information to defend base business.

• Bachelor’s degree with 5 + years of related work experience OR Master’s degree in field with 3 + years of related work experience OR Doctoral degree in field with 2+ years of work experience.
• Minimum of 3 years of Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) experience OR Minimum of 3 years’ formal training experience; OR any combination of education and experience which would provide an equivalent background
• Minimum of 1 year experience working in commercial operations
• FAS, MT, CLS, MLS, MLT training or teaching experience strongly preferred
• Demonstrated…