Patient Access Representative - Des Moines Part-time

Essential Functions

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Researches, collects & analyzes information, identifies opportunities, develops solutions & leads through resolution. Collaborates on performance improvement activities to enhance program efficiency & patient experience. Distributes analytical reports, utilizes multiple system applications to perform analysis, create reports & develop educational materials. Applies basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety.

Demonstrates knowledge of departmental processes & procedures and readily acquires new knowledge. Researches & compiles information to support ad‑hoc operational projects & initiatives, synthesizes data & provides detailed summaries including graphical presentations illustrating trends & recommending practical options while considering impact on business strategy & supporting leadership decision‑making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, and other policies to ensure adherence with honest, ethical & professional behavior and safe work practices.

Part time

Evening Shift

PAR I – Entry level position. Minimum one (1) year of customer service experience. Patient Access experience preferred.

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

• Medical terminology required & knowledge of diagnostic & procedural coding.
• Insurance verification with the ability to explain benefits and secure necessary authorizations.

Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions that may be unpleasant to sight, touch, sound & / or smell. Occasional exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional exposure to noise, infectious waste, diseases & conditions. Frequent ability to follow tasks through to completion, understand & relate complex ideas or concepts, remember multiple tasks & regimens over long periods, and work on concurrent tasks or projects.

Continuous ability to read small print, hear sounds & voice / speech patterns, give & receive instructions & other verbal communications in person or over the phone/computer/device. Continuous perform manual dexterity activities & / or grasping / handling. Frequent ability to climb, kneel, crouch & / or operate foot controls. Occasional use of a computer or other technology. Continuous sit with the ability to vary / adjust physical position or activity.

Continuous maintain a safe working environment & use available personal protective equipment (PPE). Frequent compliance with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous ability to provide assistance in the event of an emergency.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.