Clinical Guest Coordinator

Description

Provide efficient, quality-oriented customer service duties through greeting and patient interactions, information requests, scheduling patients and coordinating services. This involves scheduling evaluations as well as recurrent appointments for therapy services. Provide prospective patients with clinic information to be an advocate of clinic therapists and services to persuade patients to choose our therapists for therapy services. Educates the patient on visit expectations, insurance benefits/information, and financial responsibilities.

Assists in data input for both productivity, patient satisfaction, and clinical outcomes. Exemplifies servant leadership principles through all actions and interaction (patients, team members, physicians and staff, and family members/friends in the clinic, etc.).

• Regular schedule:
  Monday through Thursday 9:30AM-6PM and Friday 8:30AM-5PM
  • Must be available/willing to staff other shifts, such as opening or mid shift (6:45AM-3:15PM, for example, if the opener needs time off)

• Greets individuals entering the premises. Provides directions, answers questions and meets a variety of customer service needs. Displays a caring and courteous attitude and represents the clinic in a positive manner. Exercises flexibility and excellent customer service.
• Performs receptionist duties to include signing patients in, collecting co-pays, taking new referral information, faxing information, handling phone calls, computer operations, email etiquette, and assisting others as needed to ensure patient safety and comfort. Answers a high volume of calls and maintains a rapid response rate according to agreed standards. Log information on calls received, where required and maintains detailed and accurate records.
• Cooperates with all staff to achieve goals and to maintain good employee relations, interdepartmental relations and public relations.
• Provide prospective patients with clinic information to be an advocate of clinic therapists and services to persuade patients to choose our therapists for therapy service. Schedules patient for clinics and makes reminder calls. Receives referrals from a variety of sources, completes appropriate paperwork. Contacts physician for required orders and medical records. Maintain referral logs and distributes to appropriate parties. Inputs patient and insurance data into the computer.
• Type and word-process various documents and electronic information. Create financial and statistical tools and reports using spreadsheets, Track Via, etc. Manage, organize and update relevant data using database applications. Analyze and interpret financial statistics and other data and produce relevant reports.
• Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connecting groups. Interpret instructions and issues arising, and implement actions according to policies and procedures.
• Arrange and participate in meetings, conferences and project team activities. Maintain regular consistent and professional attendance, punctuality, and personal appearance.
• Manage clinician scheduling to ensure optimal scheduling for clinic to achieve Quality Index Minimal Productivity Standards (QIMPS).
• Manage point of service collections (co-pays, co-insurances, deductibles, self-pay).
• Proactively identifies ways to improve job function and collaborates with supervisor and team members to implement improvements.
• Maintains excellent working relationship with the medical professionals and other health related facilities and organizations.
• Demonstrates ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Demonstrates and understands the importance of and respect for the rights, confidentiality, dignity, and individuality of each patient in all interactions.
• Demonstrates honesty and integrity always in the care and use of patient and clinic property.
• Demonstrates respect for co-workers and responds to needs of patients by complying with clinic policies.
• Demonstrates satisfactory level of interpersonal skills to interact and deal tactfully with facility staff, administration, patients, families, customers, vendors, and government agencies.

• High School Diploma
• Knowledgeable of basic computer operations
• Excellent organization and customer services skills
• Minimum of one year office experience in a medical setting preferred.
• Ability to project a professional image. (maintains patient confidentiality and strong sense of ethics)
• Ability to communicate and collaborate with a variety of teams and individuals
• Working knowledge and ability to apply professional standards in job situations.
• Strong organizational, prioritizing and analytical skills.
• Strong customer service orientation
• Ability to make independent decisions when circumstances warrant.
• Working knowledge of personal computer and software applications used in job functions

At Iowa Ortho, we…