Front Desk Supervisor

Description

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team as Front Desk Supervisor
. If you have a passion to serve while having fun, meeting new people, then this is the career for you!

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Oversees all problem resolution matters in the absence of GM.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the Step Stone mission and core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V