Field Service Engineer Meat

Overview

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The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer’s expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training.

• Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities.
• Prepares installation and maintenance activities and performs aftercare of new installations; keeps in close contact with the customer and reports progress.
• Maintains own skills and is technically proficient to install, troubleshoot, repair and train customers on Marel equipment / solutions; carries out routine maintenance jobs.
• Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure the best possible customer outcome.
• Sets priorities in accordance with the needs of the company and the customer.
• Ensures the customer experiences confident, empathetic and competent service from the organization.
• Escalates service delivery issues according to the company’s processes to ensure the right support is provided to the customer.
• Follows company processes: secure a meeting with the customer upon arrival onsite; receive briefing from the customer; prepare and execute the work as agreed; manage the customer experience; identify sales and service opportunities; identify/update/validate information of the Installed Base; process hours and expenses; technical reporting; keep stakeholders informed; inform Customer Support about arrival times outside expected windows; confirm reception of a work order to the resource planner;
  
  update Customer Support and customer on progress; debrief the customer on work done and machine performance; report quality issues and non-conformities (NCR).
• Other duties assigned as required by the business.
• Location requirement:
  Candidates need to be located in the Central Midwest (Iowa, Nebraska, Missouri, Illinois) or in North Carolina.

• Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards for services, and evaluation of customer satisfaction.
• Ability to execute agreed tasks and deadlines against performance criteria (KPI).
• Result orientation, follow-through and respect for deadlines.
• Customer-facing interaction skills and commercial service skills.
• Social perceptiveness; technical competence in an engineering discipline; computer literacy.
• Good grammar and communication skills.
• Education, Knowledge, and
  
  Experience:
  
  Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level; technical college degree preferred; recognized product training on food processing equipment preferred.
• Strong communication with analytical skills and the ability to work under pressure; excellent English skills (written and verbal).
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster an inclusive team culture, collaborating across global teams to deliver world-class projects. We encourage development and new experiences at JBT Marel to support your growth.

Benefits on day 1 of employment include medical, dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. The estimated hourly pay range for this role is $25.00 - $35.00 per hour. Starting salary varies by location, qualifications, and prior experience.

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