Criminal Justice Technology Officer

Overview

Job Description:

This is a non-merit position, candidates must follow the instructions in the “To Apply” section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise. This is a courtesy posting for a non-merit position. Please follow the instructions in the “To Apply” section for directions on how to apply for this position.

The Iowa Department of Public Safety (DPS) is a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa.

• Iowa State Patrol
• Iowa Division of Criminal Investigation (DCI)
• Iowa Division of Narcotics Enforcement
• Iowa State Fire Marshal
• Division of Professional Development and Support Services
• Division of Intelligence and Fusion Center (DOI/FC)
• Administrative Services Division

• Oversee and enforce the Management Control Agreement between the Department of Management’s Division of Information Technology (DOM/DoIT);
  Provide monitoring and oversight of policy and processes governing the operation of justice systems, computers, access devices, circuits, hubs, routers, firewalls, and any other components, including encryption, that comprise and support the operations of DPS. This includes, but is not limited to, criminal justice systems that process or transmit criminal history records, criminal justice information, and intelligence data as that term is defined in Iowa code.
  
  Actively participate in the selection and hiring of DOM/DoIT personnel assigned to DPS functions and equipment. Collaborate with DPS leadership and DOM/DoIT to develop policy governing the operation of justice systems, computers, access devices, circuits, hubs, routers, firewalls, and any other components, including encryption, that comprise and support the operations of DPS. Monitor access restrictions so that only authorized personnel, as determined by DPS, have access to or use DPS systems and services.
• Planning & Execution – Work closely with the DOM/DoIT, Iowa Judicial Branch Information Technology, Iowa Legislative Branch Information Technology, ICN and other state agencies, DPS Divisions and Bureaus, and peers to establish and evolve strategies for the infrastructure environment. Promote partnerships with all bureaus in support of the department’s strategic plan and goals. Develop infrastructure roadmap and implementation plans. Maintain a forward-looking approach to identifying risks, challenges, trends, innovations, and opportunities.
• Technology Infrastructure – Use proven and advancing technologies and methods to increase efficiency, stability, scalability, resiliency, and security. This includes multiple office locations and data centers, cloud and on-premise environments, data storage, telecommunications and contact center technologies, network and security solutions, and desktop and desktop virtualization infrastructure. Establish and maintain key performance indicators to measure infrastructure performance, service level delivery, operational effectiveness, and stability/scalability/capacity.
• Support Services – Work closely with DOM/DoIT in regards to support solutions efforts and support operations, including ticketing software. Manage support metrics, internal customer feedback, and team performance. Continue to evolve the support experience provided to the organization.
• Information Security & Risk Mitigation – Ensure that the Information Security program is meeting the acceptable risk and maturity levels appropriate and proportionate to the size and complexity of the DPS organization. Direct Information Security operational controls and information security operations. Maintain effective incident and event response processes.
• Project Management – Partner with DOM DoIT to practice and promote effective…